Technical Support Specialist (casual)
Job no: 974383
Work type: Casual
Every day millions of Australians turn to Seven West Media for their news, sport and entertainment. They trust us, and they love our shows, websites, apps, newspapers, magazines and radio stations.
Working at Seven is exciting, challenging and rewarding - all at the same time. We are passionate about what we do, we’re accountable for delivering results and meeting our commitments as one connected team.
We currently have an exciting casual opportunity for a Technical Support Specialist at the Seven Network.
Based in Sydney and reporting to the Head of Digital Support & Operations, you will:
- Provide technical support to the 7NEWS.com.au editorial team during core publishing hours
- Troubleshoot technical issues and assist in resolution
- Contribute to the incident management process to aid communication and resolution
- Liaise and build a good working relationship with other technical support and product teams to improve end user experience
- Contribute to sharing knowledge with wider business on IT solutions for business needs
- Make recommendations for the continuous improvement of workflow and processes
We are looking for someone who has:
- Experience in an application support or technical service desk role
- Proven experience working with multimedia and/or online publishing – graphics, design, image and video formats
- Strong written and verbal communication skills
- Excellent troubleshooting, problem solving and triage skills
- Ability to quickly learn and become an expert user in new software and systems
- Proven ability to work effectively both independently and in a team-based environment
- Knowledge of IT service management tools and processes
Experience in the broadcast media or news publishing industry and knowledge of basic web development skills will be highly regarded.
Be part of our journey and join one of Australia’s most iconic companies.
Seven West Media is an equal opportunity employer and we are committed to creating a diverse and inclusive workplace.
Advertised: AUS Eastern Standard Time
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Applications close: AUS Eastern Standard Time
Visit us at www.sevenwestmedia.com.au