Contact Centre Coordinator
Job no: 974744
Work type: Full-time
Seven West Media is the leading listed national multi-platform media business based in Australia. We comprise Channel Seven, the leading free to air capital city television network and Western Australia’s leading newspapers The West Australian, The Sunday Times and associated metro and WA Regional Newspapers.
We are seeking an ‘all-rounder’ to join our Contact Centre Admin Team. We are a busy, vibrant and evolving sales department supporting Seven West’s metro, regional and community publications. It is a varied role with a focus on sales support.
The role is based in Newspaper House, Osborne Park, and will report to the admin Team Leader.
- Handling phone and email queries for online support
- Sales support co-ordination on CCI booking system
- Using multiple online platforms on a daily basis
- Answer switchboard calls
- Serve customers at front counter
- Moderating orders placed through the day
- Support promotions and projects with other departments within the organisation
Needs to be/have:
- Excellent computer literacy
- Good oral and written communication skills
- Excellent phone manner and customer service skills
- Ability to learn custom software
- Able to multi-task
- High attention to detail
A covering letter addressing your suitability for this particular position is essential and your CV must demonstrate your achievements as they relate to the requirements above.
Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time
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