You may have heard of us, but did you know? Seven West Media (SWM) is not only the top news, sports and entertainment brand in WA, we are a group of diverse, creative and inclusive team members that love what we do. We get to connect with millions of Western Australians every day, and we aim to give our audience, clients and team the best experience. We comprise of brands including Channel Seven, The West Australian, The Sunday Times, thewest.com.au, PerthNow, 7plus, The Nightly and thegame.com.au.

An exciting opportunity exists to join our fun and friendly Subscriber Services team. The position is focused on inbound customer service contact and service based administrative tasks for our newspaper titles. The team's key focus is delivering outstanding and efficient service to our subscribers in a busy contact centre.

We are currently recruiting for a casual Subscriber Service Representative. Our operating hours are 7am to 5pm Monday - Friday, and 7am to 12pm weekends and public holidays. Weekend availability is a must for this position.

About you:

• You will have a proven track record in providing exceptional customer service in a call centre, retail or hospitality environment.
• You have excellent written and verbal communication skills.
• You have a creative approach to problem solving and can think on your feet.
• Your passion is making someone’s day – we want to hear your smile over the phone.
• You want to work in a friendly and supportive environment. We’re known for our excellent team culture!

About the role:

• Your primary focus will be providing excellent service to our home delivery and digital subscribers.
• A typical day involves taking payments, processing holds, starting new subscriptions and working hard to overcome and assist with any complaints and cancellation requests.
• You’ll ensure our customers are given clear and correct information every time.
• Your attention to detail and commitment to accuracy ensures that our CRM is well maintained and up to date.

About the Benefits:

• Friendly and supportive team culture with opportunity for career progression
• Free digital subscription with access to the West Rewards program.
• Salary sacrifice packaging and a paid parental leave policy
• Flexible and hybrid working arrangements
• An Osborne Park location with an onsite café, free gym and parking
• An employee Perks program, health and wellbeing support program and more

If this is you, please apply by submitting your written application including a covering letter outlining why you are expressing interest in the position and what you can bring to the role, and a resume detailing your qualifications and experience. Please note that applications without a covering letter will not be considered in the short listing process.

For any questions about the job please contact Chantelle Mullins on (08) 9482 2541.

Join us at Seven West Media and be a part of our success story. To apply simply click the ‘Apply Now’ button and follow the prompts to submit your resume and any supporting documents. Please note, only applicants who have current and valid Australian work rights can apply.

Apply now and join us behind the scenes at one of Australia’s most prominent media companies to let your talents shine.

SWM is an equal opportunity employer and we are committed to creating a diverse and inclusive workplace.

SWM does not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes.

For more information visit www.sevenwestmedia.com.au