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Subscriber Services Representative - Casual

An exciting opportunity exists to join our fun and friendly Subscriber Services team. The position is focused on inbound customer service contact and service based administrative tasks for our newspaper titles. The team's key focus is delivering outstanding and efficient service to our subscribers in a busy contact centre.

We are currently recruiting for a casual Subscriber Service Representative. Our operating hours are 7am to 4pm Monday - Friday, and 7am to 12pm weekends and public holidays. Weekend availability is a must for this position.

About Us: Seven West Media (SWM) is not only the top news, sports, and entertainment brand in WA, we are a group of diverse, creative, and inclusive team members that love what we do. We get to connect with millions of Western Australians every day, and we aim to give our audience, clients, and team the best experience. We comprise of brands including Channel Seven, The West Australian, The Sunday Times, thewest.com.au, PerthNow, 7plus, and thegame.com.au.

What You’ll Be Doing: Your primary focus will be providing excellent service to our home delivery and digital subscribers. A typical day involves taking payments, processing holds, starting new subscriptions and working hard to overcome and assist with any complaints and cancellation requests. You’ll ensure our customers are given clear and correct information every time. Your attention to detail and commitment to accuracy ensures that our CRM is well maintained and up to date.

What You’ll Bring:

• You will have a proven track record in providing exceptional customer service in a call centre, retail or hospitality environment.
• You have excellent written and verbal communication skills.
• You have a creative approach to problem solving and can think on your feet.
• Your passion is making someone’s day – we want to hear your smile over the phone.
• You want to work in a friendly and supportive environment. We’re known for our excellent team culture!

Why You’ll Love Working Here?

• Work with Western Australia’s leading media company!
• Perks Galore: Salary sacrifice, paid parental leave, and an employee perks program, onsite gym, free parking.
• Work Perks program offering discounts on some of the most iconic brands—just for being part of the team!
• Exciting opportunities for personal growth in an exciting company. 

Ready to take on the challenge and be a key player in our incredible team?

Click 'Apply Now' to submit your resume and join one of Australia’s most prominent media companies.

Please note, only applicants with valid Australian work rights will be considered.

Seven West Media is an equal opportunity employer committed to fostering diversity and inclusion.

SWM does not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes.